Below is a schedule of some of our training courses.
|The Service Philosophy||Gives a basic orientation to the concept of Service. It will introduce participants to how the concept serves as the foundation for all social relationships, including business.|
|Crafting a Service Vision||Discusses why a service vision is crucial for providing excellent service. It will highlight how legendary organizations have utilized this in offering stellar service.|
|Communication in Service||Customer Service is largely about communication. This course shows how to do it right. It explains essential guidelines for effective communication with customers.|
|Non-verbal Communication||Introduces the non-verbal aspects of communication and behaviour which affect quality of service.|
|Service Recovery||Service sometimes fail. This course will teach how to create a structure that helps you recover your customer’s loyalty after a bad experience.|
|Dimensions of Service Quality||This course explains how the customer measures service quality. It explains the 5 service quality dimensions of Reliability, Responsiveness, Accuracy, Empathy, and Tangibles.|